Data Deletion
Last updated: January 1, 2025
Assistly-AI is committed to respecting your data rights. You have the right to request deletion of your business data and any associated customer conversation data from our platform at any time. We comply with Meta Platform data deletion requirements and applicable data protection regulations including GDPR.
Send a Deletion Request
Send an email to support@assistlyai.online with the subject line "Data Deletion Request". Include your registered business name and the email address associated with your Assistly-AI account.
Provide Account Details
In your email, include your business name, the connected Meta account names or page names, and the specific data you want deleted (account data, conversation history, or all data).
Identity Verification
To protect your account security, we will verify your identity by sending a confirmation email to your registered address. You must respond to confirm the deletion request before processing begins.
Data Removed Within 30 Days
Once verified, your data will be removed from our active systems within 30 days. You will receive a confirmation email when the deletion is complete. Some data may be retained for up to 90 days in backup systems before being permanently purged.
Meta Platform Compliance
We comply with Meta Platform data deletion requirements. When you disconnect your Meta accounts from Assistly-AI, we revoke all associated access tokens. Data received via Meta APIs — including Facebook, Instagram, and WhatsApp — is subject to deletion upon your request in accordance with both our policy and Meta's data governance requirements.
What data is deleted?
- Your business account information and profile data
- Conversation history from all connected channels
- AI training data and business information you provided
- Connected Meta account access tokens and identifiers
- Usage and analytics data associated with your account
- Billing records (subject to legal retention requirements)
Submit a Deletion Request
To initiate a data deletion request, email us directly:
support@assistlyai.online